Crisis Services

Please note we are NOT a crisis or emergency support service. If you or someone you love is experiencing a crisis, please contact Emergency services on 000 or visit the Emergency Department at your closest Hospital. You can also find a list of helpful crisis services below.

  • T: 1300 659 467

    W: https://www.suicidecallbackservice.org.au/

    Suicide Call Back Service is a free nationwide service providing 24/7 phone and online counselling to people affected by suicide.

  • Call: 13 11 14

    Text: 0477 13 11 14 (available 6pm - midnight AEST, seven days a week)

    W: https://www.lifeline.org.au/

    Lifeline provides compassionate support for people in crisis. No judgement. No conditions. No agenda. Just a human connection to help people get through their darkest moments. The 13 11 14 phoneline remains a crucial way for help-seekers to contact Lifeline, giving everyone a chance to speak and be heard, in whatever form works best for them. Their confidential crisis support is now available via phone, text, or online chat.

  • 1800 551 800

    W: https://kidshelpline.com.au/

    Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.

    Qualified counsellors at Kids Helpline are available anytime and for any reason.

  • 1300 60 60 24

    This service runs 24/7. The CATT is a multi-disciplinary team with psychologists, psychiatrists, social workers and nurses who provide assessment and support for people are in crisis with mental health issues such as those experiencing a psychotic episode, self-harm, feeling suicidal, and feeling out of control.

    Alternatively, call 000 to request an ambulance or present to your local hospital emergency department.

  • 1800 888 320

    YAT are run through Orygen Specialist Program (OSIP). They service 15- to 25-year-olds. It is a multi-disciplinary team that deliver individually tailored services that compromise assessment and crisis intervention, case management, medication, psychotherapy, family support, inpatient care, group work, vocational support and educational assistance and intensive outreach. The YAT team is staffed 7 days a week between 8.30am - 10pm.

  • Phone: 1300 874 243

    http://www.nwmh.mh.org.au/

  • http://www.wdvcs.org.au/

  • Free counselling and support for people in Victoria

    1300 651 251 (24 hours, every day)

    Online and video chat is also available via their website.

  • 24/7 national crisis line support for Indigenous Australians.

    13 92 76

Support Services

Here are a list of helpful support services below.

  • Anxiety and OCD Helpline

    1300 269 438 (10am to 8.30pm weekdays)

  • 1300 224 636

    W: https://www.beyondblue.org.au/

    For more than 20 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support, and hope.

    Beyond Blue are one of Australia’s most well-known, trusted, and visited mental health organisation. They are a big blue door for many in the community: a safe and reliable place for millions of people to access information, advice and support – whether they’re well and want to stay that way, unsettled or struggling and need support, or in recovery and want to reconnect.

  • Information, support or referral for adult survivors of childhood trauma and abuse.

    1300 657 380 (9am to 5pm, every day)

    Blue Knot

    https://blueknot.org.au/

  • Counselling and treatment referral for people with eating disorders, and body image and related issues

    1800 33 4673 (8am to midnight, every day)

    BUTTERFLY FOUNDATION

    https://butterfly.org.au/

  • Free and confidential service providing information and peer support for people experiencing eating disorders or those who are supporting them (family, friends, professionals etc.)

    1300 550 236 (Monday to Friday 9.30pm to 4:30pm)

    Eating Disorders Victoria

    https://www.eatingdisorders.org.au/

  • The Victorian Foundation for Survivors of Torture

    https://foundationhouse.org.au/for-clients/client-services/

    (03) 9389 8900

  • Telephone and online counselling services, as well as programs for children

    1300 845 745 (6am to midnight, every day)

    Grief Line

    https://griefline.org.au/

  • Confidential mental health and wellbeing information, support and health services for young people aged 12 to 25 and their families

    1800 650 890 (9am to 1am, every day)

    http://www.headspace.org.au/

  • Free mental health and wellbeing support for all Victorians

    1800 595 212 (8.30am to 5pm weekdays, except public holidays)

  • Kids Helpline

    1800 551 800

    Free, private and confidential phone and online counselling service for young people aged 5 to 25

    1800 551 800 (24 hours, every day)

    Web chat counselling

    Email Counselling (checked 8am to 10pm daily)

    Qualified counsellors at Kids Helpline are available anytime and for any reason.

  • Mental Health Victoria is not a crisis support or referral service. However, useful links and contact details can be found below. If your safety or the safety of others is at risk, contact emergency services on 000 (24 hours).

    If you need an interpreter to help speak with any of the below services, please call the Translating and Interpreting Service (TIS National) on 131 450.

    https://www.mhvic.org.au/need-urgent-help

  • 1300 789 978

    W: https://mensline.org.au/

    MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. This free service is available from anywhere in Australia and is staffed by professional counsellors experienced in men’s issues.

    MensLine Australia provides:

    • A safe place to talk about concerns

    • Confidential and non-judgmental support

    • Coaching and practical strategies for managing personal relationship and mental health concerns

    • Relevant information and links to other appropriate services and programs as required

    Callers have access to 24-hour support, anywhere anytime.

  • Free and confidential counselling to anyone who has served at least one day in the ADF, and their families

    1800 011 046 (24 hours, every day)

    Open Arms

    https://www.openarms.gov.au/

  • 13 22 89 (Mon-Fri, 8am-midnight; Sat & Sun, 10am-10pm)

    http://parentline.com.au/

    ​​Parentline is a phone service for parents and carers of children from birth to 18 years old. They offer confidential and anonymous counselling and support on parenting issues.

  • Telephone information, counselling and referral service for women, men and families affected by perinatal mental illness

    1300 726 306 (9am to 7:30pm weekdays)

    PANDA

    https://panda.org.au/

  • An online mental health organisation for young people and their parents, providing practical support and tools to help with everyday issues. They also provide specific information for parents to help them support their teenagers

    Online resources

  • Relationship support services for individuals, families and communities

    1300 364 277

    Relationships Australia

    https://www.relationships.org.au/

  • Provides a range of services including a hotline, online forums, referrals, workplace resources and advocacy about complex mental health issues

    1800 187 263 (9am to 5 pm weekdays)

    https://www.sane.org/

    Online chat is also available via their website

  • Information and peer support for families trying to rebuild their lives after the death of a child, sibling or grandchild, from trained volunteers with lived experience

    1300 064 068 (24 hours, every day)

    The Compassionate Friends Victoria

  • The lead transcultural and intersectional mental health service for the state of Victoria

    https://vtmh.org.au/

    9231 3300